Returns and Exchanges


a) Returns

  • If you are not satisfied with your purchase, you may return it within 14 calendar days from the day of receipt.
  • ATTENTION: For hygienic reasons, no earring returns will be accepted.
  • The amount will be refunded in the same way in which the payment was made, within 7 days.
  • Returns must be sent to our offices at the buyer’s responsibility and cost. The customer must ensure that the package arrives at our office without any damage or loss. B.YOU JEWELRY, S.L. is not responsible for the loss or misplacement of packages during shipment.
  • The products must be sent in perfect condition, with their original box and bag, enclosing a proof of purchase.

b) Changes

  • If you have received the order in bad condition or we have the wrong size, you can exchange it for the same model or another of the same value.
  • Special sizes (outside the web) are non-returnable.
  • We will not accept changes of models that have a different value (it does not matter if it is lower or higher).

To process a return or exchange .Para tramitar una devolución o cambio CLICK HERE.

c) Cancellation

In case you want to cancel an order, you have 12 hours from the moment the order is placed.

You can request cancellation by sending an email to indicating the order number and letting us know that you want to cancel the order.

The amount will be refunded in the same way in which the payment was made within 7 days.